Are your products suitable for sensitive skin?

Our formulations are designed with sensitive and reactive skin in mind. However, as all skin is individual, we recommend carrying out a patch test before full use.

Are your products natural?

We work with carefully selected botanical ingredients, including plant oils, butters and essential oils, chosen for their compatibility with the skin and overall formulation balance.

Are your products safety tested?

Yes. All products are safety assessed and fully compliant with UK cosmetic regulations.

Do you accept returns?

Due to the personal care nature of our products, we are unable to accept returns or refunds on opened or used items.

How should I use your products?

Each product includes guidance for use. As a general approach, apply to clean skin and use consistently for best results.

Are your products cruelty free?

Yes. Heior products are not tested on animals, and we do not work with suppliers who test on animals.

Are your products vegan?

Many of our formulations are vegan. Some products contain beeswax or other naturally derived ingredients. Full ingredient lists are provided on each product page.

Do your products contain synthetic ingredients?

Our formulations are based on carefully selected botanical ingredients, including plant oils, butters and essential oils. Where necessary, ingredients are chosen for their safety, stability and compatibility with the skin.

Are your products suitable for pregnancy?

Some essential oils are not recommended during pregnancy. If you are pregnant or unsure, we recommend checking individual ingredient lists or seeking professional advice before use.

Do you use preservatives?

Our oil-based and anhydrous formulations are naturally low-risk for microbial growth. Where required, ingredients are selected to ensure product safety and stability.

How long do your products last?

Each product includes a Period After Opening (PAO) symbol. As a general guide, we recommend using products within 6–12 months of opening and storing them in a cool, dry place away from direct sunlight.

Are your ingredients sustainably sourced?

We aim to work with suppliers who prioritise responsible sourcing and quality. Ingredient selection is based on both performance and long-term suitability.

Why do your products feel different to others?

Our formulations are designed to sit comfortably on the skin and support its natural balance. This often means avoiding unnecessary fillers or overly complex ingredient combinations.

Can I use multiple products together?

Yes. Our products are designed to work alongside each other. We recommend introducing new products gradually to allow your skin to adjust.