Botanical formulations developed over more than twenty years, designed to work in harmony with your skin.
Effective Date: 20/04/2026
Due to the personal care nature of our products, we are unable to accept returns or offer refunds on items that have been opened or used.
If your order arrives damaged, or an item is missing, please contact us within 7 days of delivery.
To report an issue, please email info@heior.co.uk
with:
Your order number
Clear photographic evidence
Any relevant delivery details
We will review each case and, where appropriate, offer a replacement or suitable resolution.
If your parcel has not arrived, please allow sufficient time for delivery before contacting us.
Parcels are considered lost after:
👉 10 working days (UK deliveries)
We may investigate delivery issues with the courier before issuing a replacement or refund.
Please ensure your delivery details are correct at the time of ordering.
We are unable to take responsibility for orders shipped to incorrect addresses provided at checkout.
If a parcel is returned to us due to failed delivery or being unclaimed, we can arrange re-delivery. Additional postage charges may apply.
Items must be reported within 7 days of delivery
We are unable to replace or refund used products
Courier-related claims may require investigation before resolution
Product Use
Our products are formulated for external use only.
As with all skincare, we recommend carrying out a patch test before full use. If irritation occurs, discontinue use.
