Botanical formulations developed over more than twenty years, designed to work in harmony with your skin.
Effective Date: 20/04/2026
We currently deliver within the UK using Royal Mail and other trusted courier services, depending on the size and value of your order.
All UK orders include free standard delivery.
Orders are typically dispatched within 2–4 working days.
As our products are made in small batches, there may occasionally be slight delays where fresh batches or labelling are required. If this affects your order, we will ensure it is dispatched as soon as possible.
You will receive tracking details, where available, once your order has been shipped.
Estimated delivery time is 2–4 working days after dispatch, depending on the courier service used.
Please allow sufficient time for delivery before contacting us regarding your order.
While we aim to ensure all orders arrive promptly, delivery times are managed by third-party couriers and may occasionally be affected by delays outside of our control.
If your order has not arrived, please allow up to 10 working days from dispatch before contacting us. After this time, your parcel will be considered lost.
If your item arrives damaged, or your parcel is confirmed lost, please contact us within 7 days of delivery (or expected delivery date).
To report an issue, please email info@heior.co.uk
with:
Your order number
Photographic evidence (for damaged items)
Any relevant delivery details
We will review each case and, where appropriate, offer a replacement or suitable resolution. In some cases, we may need to investigate the issue with the courier before proceeding.
